10% MyKads replaced
Malaysia Home Minister Datuk Seri Syed Hamid Albar mentioned the main complaints were defective chips or damaged plastic cards. He added he was not happy with the number of faulty cards recorded. When it was pointed out that the figure had jumped by almost 20 times since 2005, he said: “I cannot explain. The only explanation I can give you is because of the rollout. Coverage is more extensive. But I think this needs to be improved.”
These high field return rates are surprising for an Identity application where the card is not often used. Most government do not publish field return rates for ID cards. However, they can be compared with field return rates for other applications:
- Field returns amount to 1% for banking cards, that are used several times a week, if not several times a day, and have a limited lifetime (generally 3 years),
- Field returns for healthcare cards are lower than 1%, but it is generally considered the card is seldom used. In some healthcare applications, the French one for instance, cards have no expiry date, and many of them are used for up to 10 years.
Malaysian MyKad ID cards are manufactured by local company Iris Technologies.