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Secure Transactions News

Consumers worldwide reluctant to make transactions on mobile phones

Thursday 19 June 2008

The research also reveals that 59% of all respondents do not trust their mobile devices to provide a secure transaction. Moreover, only 9% currently use these devices to conduct transactions involving credit-card payments, money transfers and deposits.

Other key findings from the study include:

  • Consumers most reluctant to use a mobile device to bank or shop online include: France (86%); U.K. (79%); Australia (78%); Belgium and Italy (both at 77%); and U.S. (71%).
  • 21% of German respondents currently use a mobile phone or personal organizer to conduct financial transactions, representing the highest percentage of any country or region included in the survey. U.K. respondents have the lowest percentage of consumers using mobile devices to bank or shop (1%).
  • At least half of all respondents in each country or region – with the exception of New Zealand (45%) and Malaysia (49%) – do not trust their mobile devices to provide a secure transaction.
  • Most consumers generally perceive banks as having the best security for mobile transactions when compared to telecom providers and online retailers. However, trust of banks vary greatly from country to country; for example, Italian respondents are twice as likely (72%) to trust a bank to secure an online transaction via a mobile device as respondents in Malaysia (38%).
  • In more than half of the 14 countries included in the study, under 10% of consumers trust a telecom provider or an online retailer over a bank to provide a secure transaction.

Unisys surveyed 13,296 consumers worldwide in March 2008 about their mobile-device habits and how secure they feel when conducting online transactions.